Orders & Service Policies

Questions? Contact hello@dcshopbox.com or 905-857-7833. Visit 62 Queen St S, Bolton, ON L7E 1B3, Monday–Friday, 10 am–4 pm.

Shipping supplies: 30-day returns

Unopened, unused shipping supplies in their original packaging may be returned within 30 days of delivery or pickup with proof of purchase. Contact us before sending a return. Change-of-mind return shipping is the customer’s responsibility; original delivery charges are not refunded unless required by law. Approved refunds are issued to the original payment method after inspection.

If an item is incorrect, damaged or defective, contact us promptly with your order number and a description of the problem. We will arrange the appropriate remedy. These terms do not limit rights available under applicable consumer law.

Orders, pickup & delivery

Review product specifications, quantities, currency, taxes and delivery or pickup charges before payment. Pickup orders are ready only after our confirmation. Delivery estimates depend on availability and the carrier; checkout will show the available options. Product illustrations may be representative; the listing’s confirmed specifications identify what is supplied.

Mailbox subscriptions: Anytime Mailbox terms

Mailbox subscriptions follow the applicable Anytime Mailbox renter agreement and the selected DC ShopBox location plan. Mailbox plan prices and applicable service fees are stated in USD, matching the selected Anytime Mailbox location plan. Review the renewal interval, included allowances and extra charges before enrolling. Scanning, forwarding, postage, pickup and storage may carry separate fees. Complete required verification and receive your assigned address before using it. Purchasing a plan does not by itself activate a mailbox.

Manage an Anytime Mailbox account closure through its account settings, and contact us for help reconciling any subscription purchased through DC ShopBox. Cancellation timing, outstanding charges and refund eligibility follow the applicable provider agreement and account terms. We do not promise an automatic refund or a separate cancellation entitlement. Read Anytime Mailbox renter terms and renter FAQs.

Drop-offs, returns & label printing

Bring a securely packed parcel with valid carrier or retailer instructions. Acceptance depends on the carrier, service, size, weight and contents. Retailer refunds are controlled by the retailer. Drop-off is not a delivery-time guarantee. Keep your acceptance receipt or tracking reference. Label printing and packing are separate services unless expressly included in your purchase.

Storage & Canadian fulfillment

Inventory receiving, storage, pick-and-pack and dispatch require an agreed service scope and quote before stock is sent. The agreement identifies accepted goods, storage limits, handling charges, dispatch arrangements, return handling and responsibilities for customs and import costs. A mailbox plan does not automatically include commercial inventory storage or fulfillment. Do not send stock until receiving instructions are confirmed.

Restricted items

Do not send unlawful, dangerous, prohibited or carrier-restricted goods. Contact us before sending unusual, valuable, fragile, temperature-sensitive or oversized items. Carrier and destination restrictions apply. We may decline items we cannot lawfully or safely handle.

Privacy & service partners

Order, contact, recipient and parcel details are used to provide the requested service and coordinate payment, carrier handling or mailbox administration. Do not email passwords, payment-card details or identity documents; use the designated secure process. Contact hello@dcshopbox.com with privacy questions. Anytime Mailbox and payment or delivery providers publish their own privacy terms. Optional marketing requires a separate choice.